StartADAM Integration
to Zendesk Setup Guide

Please keep these instructions handy in this tab until you finish the entire process.

1. Access the StartADAM Client Portal

Create your StartADAM Client Portal account at

2. Activate the trial period

Activate the trial for the Standard plan to enable the Zendesk integration.

3. Authenticate your chat platform

In the StartADAM Client Portal, navigate to ‘Chat Workspace & Team’ in the menu and authenticate your team’s preferred chat platform.

4. Connect your Zendesk account

In the StartADAM Client Portal, go to the ‘Integrations’ in the menu, locate the Zendesk integration, and click ‘Access’.

5. Login to your Zendesk subdomain and account

Use your usual Zendesk subdomain login and follow the steps to connect your account.

And…that’s it! All your conversations transcripts with recipients that match Zendesk records will be mirrored into Zendesk chat.

Need support?

If you need any help during installation, just send an email to and our team will be happy to help.