Connect SMS to Zendesk Support Suite Integration

Connect Zendesk Support Suite to SMS

Tell us about your workflow to customize your experience

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Connect SMS to Zendesk Support Suite for smooth cross-platform cooperation and access to transcripts to streamline client communication. StartADAM’s automation solution can help you increase efficiency.

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Tell us about your workflow to customize your experience

See StartADAM in action

See how StartADAM can Connect SMS to Zendesk Support Suite Integration

Build stronger relationships via chat. Connect SMS to Zendesk Support Suite Integration

  • Centralize all your chats

  • Keep the chat flow by easily retrieving contacts

  • All your chats automatically recorded in your CRM and ticketing platforms

  • Less follow ups! 99% open rates
    over text

  • Your chats fully compliant with our encryption and SOC2 Type II certification
  • Build relationships over chat without app switching & forgotten messages

Connect with your contacts whenever you want to.

Imagine having an open channel with your external contacts without playing the chasing game.

Always get 99% open rates over chat.

or click here to book a quick demo

Why is it useful?

  • Streamline client communication by integrating SMS with Zendesk Support Suite, enabling a seamless flow of conversations and transcripts between the two platforms.
  • Eliminate the need for manual data transfer and enhance efficiency in handling customer inquiries.

Best for

  • Customer support teams looking to centralize and manage client conversations from SMS within Zendesk Support Suite.
  • Businesses seeking to enhance cross-platform collaboration and communication with clients across different messaging channels.

Benefits

  • Improved efficiency: Automate the transfer of SMS conversations to Zendesk, saving time and effort in managing customer inquiries.
  • Comprehensive transcript access: Get a complete record of client interactions, including SMS messages, within Zendesk Support Suite for better context and reference.
  • Cross-platform collaboration: Communicate with clients via SMS while seamlessly integrating conversations and transcripts within Zendesk for a unified support experience.
  • Flexibility and choice: Connect with clients through their preferred chat applications such as Slack, Discord, WhatsApp, Telegram, Microsoft Teams, and SMS, ensuring seamless communication regardless of platform.

Drive 14x more business with efficient multi-channel chat. Just like them...

Damien Peak

General Manager at SIGVARIS

+$250k bottom line in 3 months

Jared Neutel

Founder and CEO at Neutech

+7-figure deals closed

Xavier Coiffard

Founder of UserBooster

+customer retention & engagement

Velimir Elezovic

Account Manager at Senders

+more coffee time, less fumbling between chats

StartADAM
Where Conversation Converts.

Start free, no credit card required. Pay as you scale.

This is an anchor link for Monthly and Yearly Plans.

Basic

For small teams looking to connect Slack or Microsoft Teams with leads & clients on their chat tool (Text, WhatsApp, Slack, Microsoft Teams, Discord)

$59 per month

per month per 1 seats
(best for teams up to 5)

  • Unlimited connections

  • Unlimited participants per chat

  • Team Collaboration (add workspace users)
  • Branded Company Connect Page and Custom personal Direct Links (your chat address)
  • Unified Live Chat
  • Basic support

  • No integrations

Standard

For sales teams that need effective team collaboration and integration with CRM/ticketing systems.

$495 per month

per month per 5 seats
(5+ users)

  • All Basic features, plus:
  • Sync chat transcripts with 100+ apps & integrations (including CRM & ticket systems)
  • Reach Out Text
  • Contact triage with Welcome Wizard
  • Broadcast Messages (up to 200 sends per month)

Pro

For astute sales leaders seeking additional contact sources to enhance relationship-building capabilities at scale.

$2,190 per month

per month per 10 seats
(10+ users)

  • All Standard features, plus:
  • Broadcast Messages (5000 sends per month)
  • Inbound Phone Numbers
  • Tap to Chat Cards
  • Instant Scheduler Connect (Calendly)
  • Batch Reach Out Text
  • Premium Branding
  • Compliance Mode
  • API
  • Exclusive Affiliate Program Access
  • Direct account manager & unlimited free team onboarding sessions

A seat is counted as internal users in your company only. Include your sales people, customer success & managers who will use StartADAM to receive or initiate contact, outbound messages, create groups, manage settings, and carry Direct Links.

Save 20%

Basic

For small teams looking to connect from Slack or Microsoft Teams with leads & clients on their preferred chat tool (Text, WhatsApp, Slack, Microsoft Teams, Discord)

$566.40 per year

per year per 1 seats
(best for teams up to 5)

  • Unlimited connections

  • Unlimited participants per chat

  • Team Collaboration (add workspace users)
  • Branded Company Connect Page and Custom personal Direct Links (your chat address)
  • Unified Live Chat
  • Basic support

  • No integrations

Standard

For sales teams that need effective team collaboration and integration with CRM/ticketing systems.

$4,752 per year

per year per 5 seats
(5+ users)

  • All Basic features, plus:
  • Sync chat transcripts with 100+ apps & integrations (including CRM & ticket systems)
  • Reach Out Text
  • Contact triage with Welcome Wizard
  • Broadcast Messages (up to 200 sends per month)

Pro

For astute sales leaders seeking additional contact sources to enhance relationship-building capabilities at scale.

$21,024 per year

per year per 10 seats
(10+ users)

  • All Standard features, plus:
  • Broadcast Messages (5000 sends per month)
  • Inbound Phone Numbers
  • Tap to Chat Cards
  • Instant Scheduler Connect (Calendly)
  • Batch Reach Out Text
  • Premium Branding
  • Compliance Mode
  • API
  • Exclusive Affiliate Program Access
  • Direct account manager & unlimited free team onboarding sessions

Enterprise

Volume discount

Add-on Options
1 year commitments

  • Tap to Chat Cards

  • Inbound phone numbers

  • Compliance mode

  • AI tools

  • Broadcast sends to your audience - $1 per send (scales down with volume)
  • Direct Links
Free
  • Group Links
  • Company Connect Page
  • Unified Live Chat
  • Up to 10 connections, up to 10 participants per group
Security SOC2

Secure at our core.

StartADAM is the only platform that supports cross-platform communication in a totally compliant way.

Frequently asked questions

Yeap! StartADAM has both free and paid plans. Check out our pricing here.

We are SOC2 Type II compliant. This means your your data is secured with bank-level encryption and security. It’s pretty serious. Find out more about SOC2 compliancy and our security here.

If you have any questions or concerns, just get in touch with us!

More questions?

Help docs

Instant answers at your fingertips for quick problem-solving.

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