Connect WhatsApp Business to Slack

Integrate WhatsApp Business with Slack in just a few clicks using StartADAM for SOC2 level security. Now you can seamlessly work with your favorite apps without compromising security.

Connect WhatsApp Business to Slack

+1000 integrations to fit your workflow

Tell us about your chat tools to customize your experience

Your WhatsApp fully fueled for connecting

to clients on Slack

Cross-platform capabilities

  • Text
  • Threads & replies
  • Emojis
  • Files & Images
  • Tagging
  • Emoji reactions
  • Message deletion and editing
  • Outbound: Start a chat from Slack

  • WhatsApp Business: Go white-label with your own Whatsapp Business Account Numbers

  • Broadcast: Send marketing broadcast campaigns to your customers on WhatsApp

Connect WhatsApp Business to Slack

Connecting your WhatsApp

to Slack is plug-and-play for you and your customers

Connect WhatsApp Business to Slack in a matter of minutes.

Step 1

Enable Chat

  • Your customers will reach your business using their
preferred chat tools
  • Customers will have a direct line to your business

Step 2

Centralize Chat

  • Direct & highly responsive interactions over chat
  • Stronger relationship building with your team

Step 3

Store Chat

  • Historical chat data will support a more personalized
sales approach
  • Better customer experience

Why is it useful?

Centralized Communication streamlines customer communications into a single platform, facilitating your team's management and response to queries without the need to switch between apps.

Real-time notifications in Slack allow your team to quickly address customer inquiries from WhatsApp Business, leading to faster response times.

Team members can use Slack to discuss and work together on customer issues using its strong collaboration features.

Save time and effort by automating tasks such as sending predefined responses, directing messages to the right department, and recording customer interactions.

Ensure consistent and professional customer interactions by accessing shared knowledge and resources within Slack.

Best for

  • Customer Support Teams: Who needs to manage high volumes of customer inquiries efficiently?
  • Sales Teams: Looking to streamline communication and quickly respond to leads.
  • Small to Medium-sized Enterprises (SMEs): That use both WhatsApp Business and Slack for their operations and want to enhance their communication processes.
  • Remote and Distributed Teams: Who rely heavily on Slack for internal communication and need to stay updated on customer interactions without switching platforms.
  • Marketing Teams: Who want to track customer interactions and feedback in real time to adjust campaigns and strategies accordingly.

Benefits

  • Increased Efficiency: By reducing the need to switch between platforms, your team can work more efficiently and focus on what matters most – the customer.
  • Better Customer Insights: Consolidating messages into Slack allows for better tracking and analysis of customer interactions, helping your team understand customer needs and preferences.
  • Enhanced Team Collaboration: Slack’s collaboration tools, such as threads, file sharing, and integrations with other apps, enhance how your team works together on customer issues.
  • Automation Capabilities: Leveraging Slack’s automation tools, you can set up workflows that automatically handle common tasks, reducing the manual workload on your team.
  • Scalability: As your business grows, this integration helps scale your customer communication efforts without adding significant overhead.
  • Improved Customer Satisfaction: Faster and more organized responses lead to higher customer satisfaction and loyalty.

Imagine having an open channel with your contacts on WhatsApp without playing the chasing game

Centralize all your chats in Slack - even if your contacts use only WhatsApp

Build relationships over chat without app switching & forgotten messages

Keep the chat flow by easily retrieving contacts in your Slack workspace

Broadcast campaigns from Slack to your contacts in WhatsApp

Get all your chats automatically recorded in your CRM and ticketing platforms

Close more deals where your team works best

A plan that fits every need

Pay annually and save 20%

Free

Start centralizing external conversations with customers & partners in your Slack or Microsoft Teams.

1 user

$0

no commitment
(best for single users)

Chat workspace

  • Unlimited conversations & messages included
  • Internal Slack/Teams workspace members not included

What’s included

  • Your own custom a.link
  • Company Chat Address
  • Unified Live Chat
  • Connect from Slack or Teams to WhatsApp, SMS, Telegram and Discord
  • Text/File/Emoji handling

Start free today. No credit card needed to get started.

Basic

Enable team collaboration for cross-platform interactions with customers in your Slack or Microsoft Teams.

$59

per month per 1 seats
(best for teams up to 5)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Free +

  • A.links for each user
  • Outbound Text
  • Emoji reactions, Tagging, Editing/Deleting messages

Start free today with a 14-day trial of Basic features.

Standard

For teams that need outbound superpowers, contact triage, and integration with CRM or ticketing systems.

$495

per month per 5 seats
(5+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Basic +

  • 100+ app integrations
  • Custom branding
  • Broadcast Messages (1000 sends per month)
  • Contact triage with Welcome Wizard
  • Premium support

Start free today with a 14-day trial of Standard features.

Pro

For teams seeking additional contact sources & AI to scale chat-based relationship building.

$2,190

per month per 10 seats
(10+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Unlimited internal Slack/Teams workspace members

Everything on Standard +

  • Tap-to-chat cards for each paid user
  • Inbound phone numbers for each paid user
  • Broadcast Messages (5000 sends per month)
  • AI Assistant
  • API
  • Compliance Mode
  • Affiliate program access
  • Direct account manager & unlimited free team onboarding sessions
  • Advanced Content Moderation & Protection (optional)
  • Approve Message Requests

Start free today with a 14-day trial of Pro features.

A paid user refers to internal users in your company only. Include your sales people, customer success & managers who will use StartADAM to receive or initiate contact, outbound messages, create groups, manage settings, and carry a.links.

Free

Start centralizing external conversations with customers & partners in your Slack or Microsoft Teams.

1 user

$0

no commitment
(best for single users)

Chat workspace

  • Unlimited conversations & messages included
  • Internal Slack/Teams workspace members not included

What’s included

  • Your own custom a.link
  • Company Chat Address
  • Unified Live Chat
  • Connect from Slack or Teams to WhatsApp, SMS, Telegram and Discord
  • Text/File/Emoji handling

Start free today. No credit card needed to get started.

Basic

Enable team collaboration for cross-platform interactions with customers in your Slack or Microsoft Teams.

$566.40

per year per 1 seats
(best for teams up to 5)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Free +

  • A.links for each user
  • Outbound Text
  • Emoji reactions, Tagging, Editing/Deleting messages

Start free today with a 14-day trial of Basic features.

Standard

For teams that need outbound superpowers, contact triage, and integration with CRM or ticketing systems.

$4,752

per year per 5 seats
(5+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Basic +

  • 100+ app integrations
  • Custom branding
  • Broadcast Messages (1000 sends per month)
  • Contact triage with Welcome Wizard
  • Premium support

Start free today with a 14-day trial of Standard features.

Pro

For teams seeking additional contact sources & AI to scale chat-based relationship building.

$21,024

per year per 10 seats
(10+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Unlimited internal Slack/Teams workspace members

Everything on Standard +

  • Tap-to-chat cards for each paid user
  • Inbound phone numbers for each paid user
  • Broadcast Messages (5000 sends per month)
  • AI Assistant
  • API
  • Compliance Mode
  • Affiliate program access
  • Direct account manager & unlimited free team onboarding sessions
  • Advanced Content Moderation & Protection (optional)
  • Approve Message Requests

Start free today with a 14-day trial of Pro features.

A paid user refers to internal users in your company only. Include your sales people, customer success & managers who will use StartADAM to receive or initiate contact, outbound messages, create groups, manage settings, and carry a.links.

High volume or custom needs? Go Enterprise.

Reach out to us to discuss a custom plan.

Secure at our core.

start adam supports cross-platform communication in a totally compliant way.

  • Your data is kept secure & confidential
  • We do not store any messages or files transferred between platforms
  • Totally encrypted

FAQ

This integration centralizes customer messages from WhatsApp Business into Slack, allowing your team to respond promptly without switching platforms.

Yes, messages from WhatsApp Business can be instantly forwarded to specific Slack channels, ensuring your team is promptly notified and can respond quickly.

This integration is ideal for customer support, order updates, and general customer inquiries, providing a seamless communication channel within your team’s existing Slack workspace.

Media files sent by customers on WhatsApp Business can be viewed and downloaded directly within Slack, allowing for comprehensive communication management.

Yes, you can use Slack’s search and analytics features to track message history, response times, and interaction trends, helping to improve customer service.

More questions?

Help docs

Instant answers at your fingertips for quick problem-solving.

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