Connect WhatsApp to Salesforce Integration

Connect WhatsApp to Salesforce effortlessly with StartADAM. Streamline communication, drive growth, and enhance customer management for your business’s success.

Connect Salesforce to WhatsApp

+1000 integrations to fit your workflow

Tell us about your chat tools to customize your experience

3 Steps to embrace chat-based sales

Step 1

Enable Chat

  • Your customers will reach your business using their
preferred chat tools
  • Customers will have a direct line to your business

Step 2

Centralize Chat

  • Direct & highly responsive interactions over chat
  • Stronger relationship building with your team

Step 3

Store Chat

  • Historical chat data will support a more personalized
sales approach
  • Better customer experience

Why is it useful?

  • Streamline communication by integrating WhatsApp with Salesforce, enabling seamless collaboration and data management.
  • Enhance customer management and engagement by leveraging the power of WhatsApp's popular messaging platform within Salesforce.

Best for

  • Sales teams: Enable real-time communication and instant updates on leads, opportunities, and customer interactions within Salesforce using WhatsApp.
  • Customer support teams: Provide efficient and personalized support by connecting WhatsApp conversations directly to Salesforce cases, ensuring a unified view of customer interactions.
  • Marketing teams: Use WhatsApp for targeted messaging campaigns, capture leads, and integrate valuable customer data into Salesforce for effective marketing automation.
  • Service teams: Enable quick and efficient communication between service agents, dispatchers, and field technicians by integrating WhatsApp messages and notifications with Salesforce Service Cloud.

Benefits

  • Improved collaboration: Connect cross-functional teams by integrating WhatsApp and Salesforce, ensuring everyone can collaborate seamlessly using their preferred communication tool.
  • Streamlined workflows: Automate processes and eliminate manual data entry by integrating WhatsApp conversations directly into Salesforce, saving time and reducing errors.
  • Enhanced customer satisfaction: Respond faster to customer inquiries and provide personalized support by leveraging WhatsApp's messaging capabilities within Salesforce.
  • Comprehensive data management: Capture and store WhatsApp conversations, customer preferences, and engagement metrics within Salesforce, creating a unified view of customer interactions.
  • Accelerated sales cycles: Utilize WhatsApp for real-time communication with prospects, nurturing leads, and converting opportunities into deals more efficiently.

Imagine having an open channel with your contacts on WhatsApp without playing the chasing game

Centralize all your chats in Slack - even if your contacts use only WhatsApp

Build relationships over chat without app switching & forgotten messages

Keep the chat flow by easily retrieving contacts in your Slack workspace

Broadcast campaigns from Slack to your contacts in WhatsApp

Get all your chats automatically recorded in your CRM and ticketing platforms

Close more deals where your team works best

A plan that fits every need

Pay annually and save 20%

Free

Message cross-platform from your chat tool to unlimited external contacts.

$0

Best for personal use

No card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Cannot add Teams/Slack workspace members into a conversation

Get started with:

  • Send WhatsApp/Text from e.g. Slack or Teams
  • Text, file & emoji
  • Your own a.link

Basic

Enable your team for cross-platform messaging from your chat workspace.

$89

Per user per month (limit 5)

14-day free trial, no card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Add seats for each Teams/Slack workspace member

All Free features and:

  • A.links for each user
  • Team management
  • Tagging members
  • Editing/deleting messages

Standard

Streamline your messaging workflow with branding and integrations.

$139

Per user per month (5+ users)

14-day free trial, no card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Add seats for each Teams/Slack workspace member

All Basic features and:

  • Your own branding for WhatsApp and Telegram
  • 100+ app integrations (e.g., Trello, Jira, HubSpot, Salesforce, Zendesk)
  • Contact routing
  • Inbound phone numbers

Enterprise

Get advanced security, scalability, and custom solutions.

Custom

(50+ users)

Get a quote (volume savings)

Chat workspace

  • Unlimited conversations, messages & platforms
  • Unlimited Teams/Slack workspace members*

All Standard features and:

  • Tiered discounts
  • Security review
  • Tap-to-chat cards
  • Approve message requests
  • API access
  • Dedicated account manager

🔒 All plans are protected by secure, SOC Type II compliant protocols for enhanced security and privacy.

Free

Start centralizing external conversations with customers & partners in your Slack or Microsoft Teams.

1 user

$0

no commitment
(best for single users)

Chat workspace

  • Unlimited conversations & messages included
  • Internal Slack/Teams workspace members not included

What’s included

  • Your own custom a.link
  • Company Chat Address
  • Unified Live Chat
  • Connect from Slack or Teams to WhatsApp, SMS, Telegram and Discord
  • Text/File/Emoji handling

Start free today. No credit card needed to get started.

Basic

Enable team collaboration for cross-platform interactions with customers in your Slack or Microsoft Teams.

$854.40

per year per 1 seats
(best for teams up to 5)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Free +

  • A.links for each user
  • Outbound Text
  • Emoji reactions, Tagging, Editing/Deleting messages

  • Support to private channels

Start free today with a 14-day trial of Basic features.

Standard

For teams that need outbound superpowers, contact triage, and integration with CRM or ticketing systems.

$6,672

per year per 5 seats
(5+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Basic +

  • 100+ app integrations
  • Custom branding
  • Broadcast Messages (1000 sends per month)
  • Contact triage with Welcome Wizard
  • Compliance Mode
  • Premium support

Start free today with a 14-day trial of Standard features.

Pro

For teams seeking additional contact sources & AI to scale chat-based relationship building.

$17,184

per year per 10 seats
(10+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Unlimited internal Slack/Teams workspace members

Everything on Standard +

  • Tap-to-chat cards for each paid user
  • Inbound phone numbers for each paid user
  • Broadcast Messages (5000 sends per month)
  • AI Assistant
  • API
  • Affiliate program access
  • Direct account manager & unlimited free team onboarding sessions
  • Advanced Content Moderation & Protection (optional)
  • Approve Message Requests

Start free today with a 14-day trial of Pro features.

A paid user refers to internal users in your company only. Include your sales people, customer success & managers who will use StartADAM to receive or initiate contact, outbound messages, create groups, manage settings, and carry a.links.

High volume or custom needs? Go Enterprise.

Reach out to us to discuss a custom plan.

Secure at our core.

start adam supports cross-platform communication in a totally compliant way.

  • Your data is kept secure & confidential
  • We do not store any messages or files transferred between platforms
  • Totally encrypted

FAQ

Yeap! StartADAM has both free and paid plans. Check out our pricing here.

We are SOC2 compliant. This means your your data is secured with bank-level encryption and security. It’s pretty serious. Find out more about SOC2 compliancy and our security here.

Get in touch! We’d love to hear from you. Head to our contact page and say hello.

Probably! Please click here to find the full list of our integrations.

More questions?

Help docs

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