FAQ – General
By using StartADAM, you can break down communication barriers and foster stronger relationships with your team and clients, regardless of the tools they use.
StartADAM shines when used by teams! Our platform is built around group collaboration and shared communication.
You may create a test connection with your own tools by logging into your client portal through https://my.a.link/ and clicking on “Testing/PoC Checklist”
A: We are SOC2 compliant. Please see more security information here. StartADAM ensures secure and compliant communication across different platforms. Your data privacy is paramount:
- No Data Storage: Messages and files are not stored on StartADAM’s servers.
- End-to-End Encryption: All communications are fully encrypted to safeguard your sensitive information.
Our new client portal features self-serve onboarding!
You will need proper permissions to install apps in your Slack, Microsoft Teams or Discord account, please proceed to https://my.a.link/ to sign up for an account.
Once you’re logged in, your onboarding checklist will be on the right side:
To learn how StartADAM can help your company capture all communication across various platforms, check out the details on compliance mode and CRM integrations below.
For our Enterprise clients, we offer even more customization. We can white-label and brand some of our chat app integrations to match your company’s identity. If you’re an Enterprise client, please reach out to us to facilitate this.
Think of it like this: you can already use channels and groups within your favorite chat apps like Slack or WhatsApp. But what if you need to connect with someone who uses a different app? That’s where StartADAM comes in.
We bridge the gap between different platforms, bringing everyone together in “cross-platform groups.” This means you can seamlessly chat with colleagues on Microsoft Teams, clients on WhatsApp, and partners on Telegram, all from within your preferred app.
Here’s how it works:
- Connect everyone: StartADAM supports popular platforms like WhatsApp, Slack, Microsoft Teams, Telegram, Discord, and even SMS.
- Two-way or broadcast: Choose between interactive group chats or one-way announcements.
- Easy connections: Share a simple “group shareable link” to invite others, or use a personalized my.a.link or direct connections.
- Our API offers even more flexibility for custom integrations.
With StartADAM, you can break down communication silos and collaborate effortlessly, regardless of which chat app people prefer.
StartADAM makes it easy to bring everyone together in one place, even if they use different communication tools.
For small companies:
We recommend using Slack, Microsoft Teams, or Discord with StartADAM. It’s a simple and effective way to streamline your communication.
For larger companies:
While those platforms still work great, you might need a quick chat with your IT department to get StartADAM added. But don’t worry, we’ve got you covered even if IT approval takes a while!
Our plug-and-play self-serve onboarding makes it a breeze to get started. Just sign up on https://my.a.link/ and follow the onboarding checklist on the right side:
Here’s how StartADAM can revolutionize your company’s communication:
Cross-platform harmony: Connect with clients, vendors, or anyone else, regardless of their preferred chat app. Whether they use WhatsApp, Slack, Microsoft Teams, or even SMS, StartADAM brings everyone together seamlessly.
Your company’s digital front door: Create a centralized “Chat Hub” with personalized company pages, offering a professional and welcoming entry point for all your external communication.
Compliance and CRM integration: Ensure all conversations are tracked and compliant with regulations. Optionally sync your chat history with your CRM or ticketing system to streamline workflows and improve customer management.
Guide your clients with ease: Use our “Welcome Wizard” to route inquiries to the right people or departments, just like a phone routing system but for chat. Create broadcast groups and community groups to keep everyone informed.
Additionally, some of our integrations into chat apps offer further white-labeling and branding options for Enterprise clients. If you’re interested in our Enterprise solution, please contact us for more information.
StartADAM is designed to work seamlessly with your team, no matter how you communicate.
For small companies: We recommend Slack or Microsoft Teams.
For large companies: The above are still great options for larger companies. Don’t let IT approvals slow you down. If your client can’t access StartADAM in their workspace, you can still collaborate with them effortlessly using WhatsApp, Telegram, or SMS.
