Connect WhatsApp Business with SMS

Integrate WhatsApp Business with SMS in just a few clicks with StartADAM, ensuring SOC2 levels of security. Now you can seamlessly work with your favorite apps without any compromises.

Connect WhatsApp Business to SMS

+1000 integrations to fit your workflow

Tell us about your chat tools to customize your experience

Connect WhatsApp Business to SMS in a matter of minutes.

Step 1

Enable Chat

  • Your customers will reach your business using their
preferred chat tools
  • Customers will have a direct line to your business

Step 2

Centralize Chat

  • Direct & highly responsive interactions over chat
  • Stronger relationship building with your team

Step 3

Store Chat

  • Historical chat data will support a more personalized
sales approach
  • Better customer experience

Why is it useful?

  • This ensures that customer messages reach all mobile users, even those without WhatsApp, expanding your communication reach.
  • SMS is a widely used messaging service that reliably delivers important messages.
  • SMS services often include compliance and security features suitable for sensitive or critical communications.

Best for

  • Customer Support Teams: Who need to ensure that critical messages and updates reach all customers, regardless of their app preferences.
  • Businesses in Areas with Low Internet Penetration: Where customers might not have regular internet access to use WhatsApp but can receive SMS.
  • Emergency Services: That require a reliable and immediate way to send alerts and notifications to users.
  • Service-based Businesses: That need to send appointment reminders, confirmations, and updates directly to customers' phones.
  • Retail and E-commerce: Businesses that want to provide order updates and promotional messages to customers who might not use WhatsApp.

Benefits

  • Enhanced Reach: Access a broader audience, including those who do not use WhatsApp, ensuring no customer is left out.
  • Increased Reliability: SMS has a high open rate and delivery success, making it reliable for important notifications and messages.
  • Cost-effective Communication: Sending SMS can be more cost-effective for certain types of messages compared to other communication methods.
  • Instant Delivery: Messages are delivered instantly, ensuring timely communication, especially for critical updates and notifications.
  • Improved Customer Satisfaction: Providing multiple communication channels enhances customer experience, offering convenience and flexibility.
  • Better Engagement: SMS can be used for targeted marketing campaigns, promotions, and customer engagement strategies, reaching users directly on their mobile devices.
  • Operational Continuity: Ensures continuous communication with customers, even during internet outages or when WhatsApp is not accessible.

Imagine having an open channel with your contacts on WhatsApp without playing the chasing game

Centralize all your chats in Slack - even if your contacts use only WhatsApp

Build relationships over chat without app switching & forgotten messages

Keep the chat flow by easily retrieving contacts in your Slack workspace

Broadcast campaigns from Slack to your contacts in WhatsApp

Get all your chats automatically recorded in your CRM and ticketing platforms

Close more deals where your team works best

A plan that fits every need

Pay annually and save 20%

Free

Message cross-platform from your chat tool to unlimited external contacts.

$0

Best for personal use

No card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Cannot add Teams/Slack workspace members into a conversation

Get started with:

  • Send WhatsApp/Text from e.g. Slack or Teams
  • Text, file & emoji
  • Your own a.link

Basic

Enable your team for cross-platform messaging from your chat workspace.

$89

Per user per month (limit 5)

14-day free trial, no card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Add seats for each Teams/Slack workspace member

All Free features and:

  • A.links for each user
  • Team management
  • Tagging members
  • Editing/deleting messages

Standard

Streamline your messaging workflow with branding and integrations.

$139

Per user per month (5+ users)

14-day free trial, no card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Add seats for each Teams/Slack workspace member

All Basic features and:

  • Your own branding for WhatsApp and Telegram
  • 100+ app integrations (e.g., Trello, Jira, HubSpot, Salesforce, Zendesk)
  • Contact routing
  • Inbound phone numbers

Enterprise

Get advanced security, scalability, and custom solutions.

Custom

(50+ users)

Get a quote (volume savings)

Chat workspace

  • Unlimited conversations, messages & platforms
  • Unlimited Teams/Slack workspace members*

All Standard features and:

  • Tiered discounts
  • Security review
  • Tap-to-chat cards
  • Approve message requests
  • API access
  • Dedicated account manager

🔒 All plans are protected by secure, SOC Type II compliant protocols for enhanced security and privacy.

Free

Start centralizing external conversations with customers & partners in your Slack or Microsoft Teams.

1 user

$0

no commitment
(best for single users)

Chat workspace

  • Unlimited conversations & messages included
  • Internal Slack/Teams workspace members not included

What’s included

  • Your own custom a.link
  • Company Chat Address
  • Unified Live Chat
  • Connect from Slack or Teams to WhatsApp, SMS, Telegram and Discord
  • Text/File/Emoji handling

Start free today. No credit card needed to get started.

Basic

Enable team collaboration for cross-platform interactions with customers in your Slack or Microsoft Teams.

$854.40

per year per 1 seats
(best for teams up to 5)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Free +

  • A.links for each user
  • Outbound Text
  • Emoji reactions, Tagging, Editing/Deleting messages

  • Support to private channels

Start free today with a 14-day trial of Basic features.

Standard

For teams that need outbound superpowers, contact triage, and integration with CRM or ticketing systems.

$6,672

per year per 5 seats
(5+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Basic +

  • 100+ app integrations
  • Custom branding
  • Broadcast Messages (1000 sends per month)
  • Contact triage with Welcome Wizard
  • Compliance Mode
  • Premium support

Start free today with a 14-day trial of Standard features.

Pro

For teams seeking additional contact sources & AI to scale chat-based relationship building.

$17,184

per year per 10 seats
(10+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Unlimited internal Slack/Teams workspace members

Everything on Standard +

  • Tap-to-chat cards for each paid user
  • Inbound phone numbers for each paid user
  • Broadcast Messages (5000 sends per month)
  • AI Assistant
  • API
  • Affiliate program access
  • Direct account manager & unlimited free team onboarding sessions
  • Advanced Content Moderation & Protection (optional)
  • Approve Message Requests

Start free today with a 14-day trial of Pro features.

A paid user refers to internal users in your company only. Include your sales people, customer success & managers who will use StartADAM to receive or initiate contact, outbound messages, create groups, manage settings, and carry a.links.

High volume or custom needs? Go Enterprise.

Reach out to us to discuss a custom plan.

Secure at our core.

start adam supports cross-platform communication in a totally compliant way.

  • Your data is kept secure & confidential
  • We do not store any messages or files transferred between platforms
  • Totally encrypted

FAQ

This integration allows businesses to reach customers who do not use WhatsApp, ensuring that important messages, notifications, and updates are delivered via SMS, a universally supported and reliable messaging service.

Yes, you can set up automated workflows to route messages from WhatsApp Business to SMS, ensuring timely and consistent communication with customers across both platforms.

Many SMS service providers offer delivery tracking and response management, allowing you to monitor the effectiveness of your SMS communications and ensure messages are received.

Yes, sending SMS messages typically incurs a cost per message, which varies depending on the service provider and the region. It’s important to factor in these costs when planning your communication strategy.

Yes, customers can respond to SMS messages. Their responses can be routed back to your WhatsApp business's communication platform, allowing you to manage and reply to messages efficiently.

More questions?

Help docs

Instant answers at your fingertips for quick problem-solving.

Get a free demo session

Get a firsthand experience of our product through a personalized demonstration.

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