Connect WhatsApp Business with Microsoft Teams

Integrate WhatsApp Business with Microsoft Teams in just a few clicks using StartADAM, offering SOC2 levels of security. Now you can seamlessly work with your favorite apps without compromise.

Connect WhatsApp Business to Microsoft Teams

+1000 integrations to fit your workflow

Tell us about your chat tools to customize your experience

Connect WhatsApp Business to Microsoft Teams in a matter of minutes.

Step 1

Enable Chat

  • Your customers will reach your business using their
preferred chat tools
  • Customers will have a direct line to your business

Step 2

Centralize Chat

  • Direct & highly responsive interactions over chat
  • Stronger relationship building with your team

Step 3

Store Chat

  • Historical chat data will support a more personalized
sales approach
  • Better customer experience

Why is it useful?

Centralized Communication

Enhanced Customer Support

Improved Collaboration

Streamlined Workflow

Best for

  • Customer Support Teams: Who need to handle high volumes of customer inquiries quickly and efficiently.
  • Sales Teams: Looking to streamline communication with leads and customers, and respond promptly to inquiries.
  • Small to Medium-sized Enterprises (SMEs): That use both WhatsApp Business for customer communication and Microsoft Teams for internal collaboration, seeking to unify their communication channels.
  • Remote and Distributed Teams: Who rely heavily on Microsoft Teams for daily operations and need to stay updated on customer interactions without toggling between multiple platforms.
  • Marketing Teams: Who want to track customer feedback and engagement in real-time to refine their marketing strategies and campaigns.

Benefits

  • Increased Efficiency: By reducing the need to switch between platforms, your team can work more efficiently and focus on what matters most – the customer.
  • Better Customer Insights: Consolidating messages into Slack allows for better tracking and analysis of customer interactions, helping your team understand customer needs and preferences.
  • Enhanced Team Collaboration: Slack’s collaboration tools, such as threads, file sharing, and integrations with other apps, enhance how your team works together on customer issues.
  • Automation Capabilities: Leveraging Slack’s automation tools, you can set up workflows that automatically handle common tasks, reducing the manual workload on your team.
  • Scalability: As your business grows, this integration helps scale your customer communication efforts without adding significant overhead.
  • Improved Customer Satisfaction: Faster and more organized responses lead to higher customer satisfaction and loyalty.

Imagine having an open channel with your contacts on WhatsApp without playing the chasing game

Centralize all your chats in Slack - even if your contacts use only WhatsApp

Build relationships over chat without app switching & forgotten messages

Keep the chat flow by easily retrieving contacts in your Slack workspace

Broadcast campaigns from Slack to your contacts in WhatsApp

Get all your chats automatically recorded in your CRM and ticketing platforms

Close more deals where your team works best

A plan that fits every need

Pay annually and save 20%

Free

Message cross-platform from your chat tool to unlimited external contacts.

$0

Best for personal use

No card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Cannot add Teams/Slack workspace members into a conversation

Get started with:

  • Send WhatsApp/Text from e.g. Slack or Teams
  • Text, file & emoji
  • Your own a.link

Basic

Enable your team for cross-platform messaging from your chat workspace.

$89

Per user per month (limit 5)

14-day free trial, no card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Add seats for each Teams/Slack workspace member

All Free features and:

  • A.links for each user
  • Team management
  • Tagging members
  • Editing/deleting messages

Standard

Streamline your messaging workflow with branding and integrations.

$139

Per user per month (5+ users)

14-day free trial, no card required

Chat workspace

  • Unlimited conversations, messages & platforms
  • Add seats for each Teams/Slack workspace member

All Basic features and:

  • Your own branding for WhatsApp and Telegram
  • 100+ app integrations (e.g., Trello, Jira, HubSpot, Salesforce, Zendesk)
  • Contact routing
  • Inbound phone numbers

Enterprise

Get advanced security, scalability, and custom solutions.

Custom

(50+ users)

Get a quote (volume savings)

Chat workspace

  • Unlimited conversations, messages & platforms
  • Unlimited Teams/Slack workspace members*

All Standard features and:

  • Tiered discounts
  • Security review
  • Tap-to-chat cards
  • Approve message requests
  • API access
  • Dedicated account manager

🔒 All plans are protected by secure, SOC Type II compliant protocols for enhanced security and privacy.

Free

Start centralizing external conversations with customers & partners in your Slack or Microsoft Teams.

1 user

$0

no commitment
(best for single users)

Chat workspace

  • Unlimited conversations & messages included
  • Internal Slack/Teams workspace members not included

What’s included

  • Your own custom a.link
  • Company Chat Address
  • Unified Live Chat
  • Connect from Slack or Teams to WhatsApp, SMS, Telegram and Discord
  • Text/File/Emoji handling

Start free today. No credit card needed to get started.

Basic

Enable team collaboration for cross-platform interactions with customers in your Slack or Microsoft Teams.

$854.40

per year per 1 seats
(best for teams up to 5)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Free +

  • A.links for each user
  • Outbound Text
  • Emoji reactions, Tagging, Editing/Deleting messages

  • Support to private channels

Start free today with a 14-day trial of Basic features.

Standard

For teams that need outbound superpowers, contact triage, and integration with CRM or ticketing systems.

$6,672

per year per 5 seats
(5+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Pay for each Internal Slack/Teams workspace member

Everything on Basic +

  • 100+ app integrations
  • Custom branding
  • Broadcast Messages (1000 sends per month)
  • Contact triage with Welcome Wizard
  • Compliance Mode
  • Premium support

Start free today with a 14-day trial of Standard features.

Pro

For teams seeking additional contact sources & AI to scale chat-based relationship building.

$17,184

per year per 10 seats
(10+ users)

Chat workspace

  • Unlimited conversations & messages included
  • Unlimited internal Slack/Teams workspace members

Everything on Standard +

  • Tap-to-chat cards for each paid user
  • Inbound phone numbers for each paid user
  • Broadcast Messages (5000 sends per month)
  • AI Assistant
  • API
  • Affiliate program access
  • Direct account manager & unlimited free team onboarding sessions
  • Advanced Content Moderation & Protection (optional)
  • Approve Message Requests

Start free today with a 14-day trial of Pro features.

A paid user refers to internal users in your company only. Include your sales people, customer success & managers who will use StartADAM to receive or initiate contact, outbound messages, create groups, manage settings, and carry a.links.

High volume or custom needs? Go Enterprise.

Reach out to us to discuss a custom plan.

Secure at our core.

start adam supports cross-platform communication in a totally compliant way.

  • Your data is kept secure & confidential
  • We do not store any messages or files transferred between platforms
  • Totally encrypted

FAQ

Integrating WhatsApp Business with Microsoft Teams centralizes communication, improves collaboration, and enhances customer support by allowing seamless message exchanges and efficient workflow management.

The integration is secured with SOC2 Type II compliance, ensuring bank-level encryption and rigorous security measures for all communications and data.

Customer Support Teams: Handle high volumes of inquiries efficiently. Sales Teams: Streamline communication with leads and customers. SMEs: Unify communication channels for internal and external interactions. Remote Teams: Stay updated on customer interactions without platform switching. Marketing Teams: Track customer feedback and engagement in real-time.

Centralized communication across platforms. Automated message recording in CRM and ticketing systems. High message open rates and efficient customer follow-ups. Compliance with encryption and security standards. Seamless collaboration and reduced need for app switching.

More questions?

Help docs

Instant answers at your fingertips for quick problem-solving.

Get a free demo session

Get a firsthand experience of our product through a personalized demonstration.

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